Frequently asked questions

What is your refund and return policy?


We have tried to make these products as eco-friendly as possible so we hope you won't ask for any refunds/returns. We will happily refund or replace any items if you contact us within 14 days of receiving the products, however please remember the products are natural and may have small imperfections just like Mother Nature intended!




How do I care for my coconut products?


The coconut products can be washed in warm soapy water. We would not recommend soaking for extended periods or washing regularly in a dishwasher. Please protect the products from extreme temperatures like the microwave or the fridge as this can cause the products to crack. If you see the shine starting to fade, you can restore its brilliance once again by polishing your products with coconut oil, simple!




What are your products made from?


All our bamboo and coconuts products are made from just that! They are 100% natural, sourced from our supplier's farms in Thailand and Vietnam and we closely monitor the production process so that we can promise you the very best quality in our products.




My question isn't answered here?


Don't worry please contact us and we will be happy to help




Do you offer wholesale?


Of course! Please contact us and will be happy to give you the best possible wholesale prices.




How do I care for my bamboo straws?


The bamboo straws can be reused time and time again. They can be washed in warm soapy water with the provided cleaning brush. We would not recommend soaking for extended periods or washing regularly in a dishwasher. They are naturally hard and will dry quickly.





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